Email: When Wrong Goes Right

I received an e-fax! It was for a credit reference between two companies.

Sure, who doesn't get a wrong number or have something sent that was meant for someone else? I think as part of our jobs as humans is to look out for each other. Really - wouldn't you want someone looking out for you? So, I did what I could:

The text of the email is:

Hello Parts Express and British Audio Services, 

I think you two should talk – like a little B2B action. I am really happy I could get you two together – honestly. I tried before, but, I have a good feeling this time. 

I have been getting the notices from Parts Express that I need to fill out a credit reference for British Audio Services. I’m pretty sure this is because someone fat-fingered a number somewhere. It’s ok – we can all still make magic work here before it is too late!

• Parts Express: I want to connect YOU to your customers because business makes the world turn. I mean, I can tell Penny is a hard worker by the fearless way she penned “2nd request” but I can see there is some hesitation by that lowercase “e” – sure, she got her message across – or did she? Penny – you can BE A HERO by talking with British Audio Services and getting this whole thing fixed! Their number is  (615) 891-1788 and they are (probably a little hungover in the morning) open until 10a-6pm M-F and 10-5p on Saturday. Just subtract an hour from that, you guys aren’t in the same time-zone. Oh, and they rest on the lords day. 
• British Audio Services: You rock it, I know you do. Any company in TN with “British” in their name will walk into party with sock AND loafers and say, “What of it? I’m here to party.” If I ever go to TN, I will think about stopping by and making friends so I could fill out this credit reference for you. In the meantime, I think you have an order pending with Parts Express. Trust me, it won’t be that express if you don’t get this done, right? How about you give my friend Penny a call at Parts Express and get this whole caboodle fixed up? Just ring her at 937-743-3000. They are all being express over there from 8a-6p M-F and are a little hungover on Saturday with 9a-5p hours on Saturday. Just add an hour to that and you will be A-ok!

Ok – we all got our instructions? Annnnnnnd. . . .don’t let me die in your spam filter. . .GO!

I totally thought I would end up in someone's spam filter or at the very least, get another notice about this mysterious credit reference - I did not! What a delightful success!

Here is the text of the email:

Hello Amanda.  A copy of your email below came to the Customer Service team today and we have since forwarded it to Penny who will get this “caboodle fixed up” right away.  Wow, thank you for getting involved!   

I just have to tell you much my team and I enjoyed your email.  We are still laughing after numerous reads! Your sense of humor wowed us and we all said “We love this gal!” The world needs more people like you!  Going forward, feel free to copy us on all your funny correspondence.  LOL       

And, if you are ever in southern Ohio, please stop by and make friends with 

How nice! I also got a response from the other company - go accurate spam filters:

Here is the text:

Dear Amanda,  

You've really got me laughing, thank you... And, my apologies for any inconveniences this may have caused you.  

You're obviously a real talent with a great sense of humor.  Your writing is extraordinary and you've put more effort into this credit app than the blokes at parts express. Haha.  

Please do visit us if ever in Nashville as I'd love to meet you in person and enjoy a cold beer together. Certainly it would be my honor.  

I will do my best to keep "penny" from faxing your line any more.  

Kind regards

See people - this is what happens when we all look out for each other.